PHAST is an independent, assessment-based certification program developed specifically for hotel environments. It prepares security professionals and applicable property team members to operate with stronger judgment, greater consistency, and a clear understanding of their responsibilities within the guest experience.
Built for the realities of hotel operations
Hotels require more than traditional security training. Safety, service, privacy, operational awareness, emergency readiness, and professional judgment must work together — without disrupting the guest experience.
Why PHAST
PHAST establishes a hospitality-specific standard that strengthens how property teams recognize concerns, communicate, respond, escalate, and document. PHAST does not replace property procedures — it strengthens the professional standard through which those procedures are carried out.
An independent, assessment-based certification program developed specifically for hotel environments — where safety, service, privacy, operational awareness, and emergency readiness must work together without disrupting the guest experience.
PHAST prepares hotel security professionals to meet the PCO standard: guest-facing professionalism, operational awareness, controlled authority, and disciplined response. Certification is based on demonstrated understanding, judgment, and application — not attendance alone.
The quality of a property's response depends on what its people recognize, how they communicate, when they escalate, and what they document. The objective is a more disciplined and defensible operating standard before, during, and after an incident.
The Year, at a Glance
From the property assessment through the year-end summary, here is the program's twelve-month rhythm.
↑ A Phase Zero property assessment precedes Q1 · the year-end summary follows Q4
The Annual Curriculum
Pillars 1 and 3 are tuned for security staff and supervisors. Pillars 2 and 4 are property-wide. Every session produces an attendance package and a carrier-defensible deliverable.
Pillar 01
Trains your most-visible staff to operate at the level your brand demands. Forbes Travel Guide evaluates roughly 900 criteria — 75% weighted to service quality and staff conduct.
Pillar 02
Property-wide session targeting the claim categories driving hotel premiums upward. Slip and fall, bloodborne pathogen, ergonomic injury, heat stress, and carbon monoxide exposure.
Pillar 03
Access control, carrier-defensible incident documentation, use of force standards, and the operational habits that determine how a claim is defended.
Pillar 04
Fire evacuation, active threat response, medical emergency protocols, and post-incident documentation. Capped by a structured tabletop scenario drill.
From the Underwriter's Desk
"Better-managed risks allow underwriters to offer more favorable premiums because these hotels are actively demonstrating they are managing their properties well."
Distinguished Programs · Hotel Insurance Underwriting GuidelinesBegin
PHAST helps hotel operators establish a more capable, consistent, and professionally prepared standard across security and applicable property functions. Readiness should be established before an incident — not improvised during one. Program information is provided through a controlled review process to approved hotel operators, management organizations, and selected strategic partners.
