Built specifically for the hotel environment.
Not a generic course. Every topic in the curriculum is mapped to a documented claim category, an applicable OSHA standard, or a Forbes Travel Guide service criterion — and most are mapped to all three.
Est. MMXXVI · By appointment
Where guest experience
Where guest experience
meets risk management.
A structured annual training program for the hotel industry. Four quarterly sessions per year, built around your property's specific risk profile, delivered by certified trainers, and producing the documentation your broker actually needs at renewal.
A structured annual program
Not general safety training. Every module exists because it directly addresses a cost hotels are absorbing today — in claims, in premiums, in guest reviews, in turnover.
PHS · I
Why PHS
A program built around your actual risk profile.
We begin with a formal property assessment. The findings shape a customized curriculum delivered across four quarterly sessions. Every session produces documentation your team can place in front of an underwriter.
Carrier-ready documentation after every session.
Attendance, OSHA standards addressed, claim categories covered, hazard-walkthrough findings, and drill outcomes — formatted for direct submission alongside renewal documentation.
An annual report that changes the renewal conversation.
A year-end summary built specifically for insurance carrier and risk-management review — including a claims-to-curriculum mapping table tying each topic to a documented loss category for your property.
The Year, at a Glance
One cohort. Four quarters. One annual report.
From the property assessment through the year-end summary, here is the program's twelve-month rhythm.
Q1 · Pillar 01
Guest Experience
2.5hr · Security & Supervisors
Forbes-aligned service
Q2 · Pillar 02
Safety & OSHA
3.0hr · All Staff
Hazard walkthrough · claim categories
Q3 · Pillar 03
Security Ops
2.5hr · Security & Supervisors
Incident documentation
Q4 · Pillar 04
Emergency Readiness
3.0hr · All Staff · tabletop drill
Year-end summary
↑ A Phase Zero property assessment precedes Q1 · the year-end summary follows Q4
The Annual Curriculum
Four pillars. Each session, a documented record.
Pillars 1 and 3 are tuned for security staff and supervisors. Pillars 2 and 4 are property-wide. Every session produces an attendance package and a carrier-defensible deliverable.
Pillar 01
Guest Experience & Forbes-Aligned Service.
Trains your most-visible staff to operate at the level your brand demands. Forbes Travel Guide evaluates roughly 900 criteria — 75% weighted to service quality and staff conduct.
Pillar 02
Safety, OSHA Compliance & Liability Reduction.
Property-wide session targeting the claim categories driving hotel premiums upward. Slip and fall, bloodborne pathogen, ergonomic injury, heat stress, and carbon monoxide exposure.
Pillar 03
Security Operations & Incident Management.
Access control, carrier-defensible incident documentation, use of force standards, and the operational habits that determine how a claim is defended.
Pillar 04
Emergency Preparedness & Crisis Response.
Fire evacuation, active threat response, medical emergency protocols, and post-incident documentation. Capped by a structured tabletop scenario drill.
From the Underwriter's Desk
"Better-managed risks allow underwriters to offer more favorable premiums because these hotels are actively demonstrating they are managing their properties well."
Distinguished Programs · Hotel Insurance Underwriting Guidelines
Begin
A 30-minute conversation. No commitment.
The first step is a 30-minute consultation to understand your property and the specific concerns you're facing. The on-site assessment can be scheduled within two weeks. The assessment report stands on its own — regardless of what comes next.