Emergency Management.
Pillar II is built around nationally recognized emergency-management principles and taught by a FEMA-certified instructor.
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The Instructional Team
The expertise behind the standard.
PHAST is instructor-led by design. Every pillar is taught by subject-matter experts whose careers were built in the disciplines they teach.
Six Disciplines
Each discipline, represented.
Fire & Life Safety.
Pillar IV content is aligned to New York Fire Code and FDNY Fire & Life Safety procedures, delivered by an experienced NYC Fire & Life Safety Director with an extensive hotel operations background.
Law Enforcement.
Operational and investigative expertise contributed by a retired NYPD detective, former NYPD leadership, and a Corrections Captain.
Hospitality Security.
Hotel security executives shape the program's operational standards for the realities of a working property.
Risk Management.
Hazard recognition, liability awareness, and professional judgment are woven through every pillar of the certification.
Luxury Hotel Operations.
The service standard is taught by people who have lived it — instructors with direct experience in luxury hotel operations.
Presence.
Judgment.
Consistency.
Begin
Meet the team behind the program. By introduction.
Instructor credentials and pillar assignments are reviewed with qualified operators as part of the Confidential Program Overview.