Four steps. No long commitments.

Engagement begins with the assessment. There is no obligation beyond that first step. The assessment report stands on its own as a useful document for your leadership team and your broker — regardless of what comes next.

Initial Consultation.

A 30-minute conversation to understand your property, your current security and service operation, and the specific concerns you're facing — at renewal, in claims history, or in guest reviews. Bring two questions. We'll come prepared.

No cost · No commitment

ii.

Property Assessment.

An on-site evaluation across eight critical domains: access control, guest-facing service, hazard identification, incident documentation, emergency readiness, F&B compliance, privacy, and departmental coordination. Typically completed in a single visit. A scored written report is delivered within five business days.

Single visit · Report in 5 business days

iii.

Curriculum Delivery.

Four quarterly training sessions per year, customized to your property's specific risk profile and claims history. Pillars 1 & 3 train your security staff; Pillars 2 & 4 are property-wide. Every session ends with a documentation package retained by your team and formatted for carrier review.

Q1 · Q2 · Q3 · Q4 — annually

iv.

Annual Documentation.

A comprehensive year-end report formatted for direct submission alongside renewal documentation. Session completion records, attendance by department, OSHA standards addressed, hazard findings, drill outcomes, and a claims-to-curriculum mapping table tying each topic to a documented loss category.

Year-end · Renewal-ready

Trainer Certification

Who delivers the curriculum.

All sessions are facilitated by a PHS-certified trainer. Certification documentation is maintained on file and made available to the property and its insurance carrier on request.

Minimum 5 years professional security management or hotel operations experience
Current certification in OSHA 10-Hour General Industry or equivalent
Current Adult CPR and AED certification
Completion of the PHS Trainer Certification Program
Demonstrated knowledge of hotel-specific liability environments and luxury service standards
Annual recertification required to maintain active trainer status

Annual Review

The curriculum never sits still.

PHS conducts an annual review of all curriculum content to ensure alignment with current OSHA standards, updated carrier documentation requirements, and emerging claim trends in the hotel segment.

Material changes to the curriculum are communicated to active client properties in writing prior to the affected session — so what your team trains in Q3 of any given year may differ in detail from what was trained in Q3 of the prior year. The architecture stays. The content keeps current.

Begin

The first step costs nothing.

A 30-minute consultation. The assessment can be scheduled within two weeks of that conversation. Whether you proceed beyond is your decision — and it is informed by the assessment report.

Inquire