PPremier Hospitality & Safety

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The Annual Curriculum

Four pillars. Four quarters.
One certified standard.

A structured annual program delivered across four quarterly sessions. Each pillar targets a specific operational domain — luxury service, regulatory compliance, security operations, and emergency response — with a documentation package the property retains for insurance carrier review.

04Pillars · Quarterly Sessions
24Topics · Across the Year
08Domains · Property Assessment
900Forbes Criteria · Aligned

The Architecture

The full operating system.

PHS is engineered as a complete annual curriculum, not a one-off course. Pillars 1 and 3 are tuned for security staff and supervisors at 2.5 hours each. Pillars 2 and 4 are property-wide at 3 hours each. Every topic in the curriculum is mapped to a documented claim category, an applicable OSHA standard, or a Forbes Travel Guide service criterion — and most are mapped to all three.

The curriculum below is summarized at the topic level. Each session is taught live, with scenario practice and a documentation handoff.

The Four Pillars

Quarterly cadence. Annual outcome.

Q1

Pillar 01 · Q1

Guest Experience & Forbes-Aligned Service.

The session that trains your most-visible staff to operate at the level your brand demands. Forbes Travel Guide evaluates roughly 900 criteria — 75% weighted to service quality and staff conduct. We benchmark every interaction to that standard.

  • You Are the Brand — the guest experience reality
  • The Forbes Travel Guide Service Standard
  • Professional Greeting & Communication
  • De-escalation in a Hospitality Environment
  • Discretion & Guest Confidentiality
  • Scenario Practice — front-desk, lobby, access control
2.5hr session Audience Security · Supervisors
Q2

Pillar 02 · Q2

Safety, OSHA Compliance & Liability Reduction.

The property-wide session targeting the claim categories driving hotel premiums upward. Slip and fall, bloodborne pathogen, ergonomic injury, heat stress, and carbon monoxide exposure — every topic maps directly to a documented loss driver.

  • Slip, Trip & Fall Prevention
  • Back Safety & Ergonomics
  • Bloodborne Pathogens · OSHA 29 CFR 1910.1030
  • Heat Stress & Fatigue · OSHA Heat Illness Guidelines
  • Carbon Monoxide Awareness
  • Property Hazard Identification Walkthrough
3.0hr session Audience All Staff
Q3

Pillar 03 · Q3

Security Operations & Incident Management.

The discipline that protects the property when something goes wrong. Access control, carrier-defensible incident documentation, use of force standards, and the operational habits that determine how a claim is defended and what it ultimately costs.

  • Access Control Standards & Post Protocols
  • Incident Report Writing — the carrier-defensible standard
  • Use of Force Guidelines
  • Alcohol & Intoxication Management
  • Theft & Suspicious Activity Response
  • Radio Etiquette & Communication Discipline
2.5hr session Audience Security · Supervisors
Q4

Pillar 04 · Q4

Emergency Preparedness & Crisis Response.

The most insurance-relevant session of the year. Fire evacuation, active threat response, medical emergency protocols, and post-incident documentation — capped by a structured tabletop scenario drill that surfaces protocol gaps before they become operational failures.

  • Fire Evacuation — Security and All-Staff Roles
  • Fire Safety & Extinguisher Use (PASS Method)
  • Active Threat Response — Run · Hide · Fight
  • Medical Emergency Response
  • AED Awareness & First Aid
  • Tabletop Emergency Drill
3.0hr session Audience All Staff

Phase Zero

Eight domains, scored on arrival.

Before the first session is delivered, PHS conducts a formal on-site Property Assessment scored across eight critical domains. The findings shape a curriculum customized to your property's specific risk profile and claims history.

  1. i.

    Access Control & Perimeter Discipline

  2. ii.

    Guest-Facing Service Conduct

  3. iii.

    Hazard Identification & OSHA Posture

  4. iv.

    Incident Documentation Standard

  5. v.

    Emergency Readiness & Drill Cadence

  6. vi.

    F&B Compliance & Allergen Protocol

  7. vii.

    Privacy, Data & Guest Confidentiality

  8. viii.

    Departmental Coordination & Hand-offs

A written assessment report is delivered within five business days of the on-site visit. The report stands on its own as a useful document for property leadership and the property's broker — regardless of what comes next.

Year-End Reporting

A document that changes the renewal conversation.

Following the four quarterly sessions, PHS prepares a comprehensive Annual Program Summary Report formatted for insurance carrier review and designed to be submitted alongside the property's renewal documentation.

  • Session completion record for all four pillars with dates and attendance totals
  • Topics covered per session, mapped to applicable OSHA standards and claim categories
  • Aggregate attendance by department for property-wide sessions
  • Hazard identification findings & corrective actions taken
  • Incident documentation quality assessment from the Pillar 3 workshop
  • Emergency drill summary & identified gap resolution from Pillar 4
  • Year-over-year comparison where prior data is available
  • Claims-to-curriculum mapping table tying each topic to a documented loss category
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